Terms of service
Last updated: 18 February 2026
1. About these terms
1.1. These terms and conditions (Terms) govern your access to and use of our digital services, which include europeanlistings.com (“Website”), app.europeanlistings.com mobile application (“App”) and any functionality, services, features or content that we provide when you pay for access to our subscription offering (“Subscription Services”) (together, the “Services”).
1.2. By accessing or using any of our Services you agree to be bound by these Terms. If you do not agree, you must not use the Services. If you pay to access the Subscription Services, additional terms in section 7 below will apply.
1.3. These Terms refer to the following additional terms, which also apply to the use of our Services:
1.3.1. Our Privacy Policy https://europeanlistings.com/info/privacy-policy, which explains how we collect, use and store your personal data.
1.3.2. Our Cookies Policy https://europeanlistings.com/info/cookies, which sets out information about the cookies on our Website and App.
1.4. We may update these Terms from time to time. The updated terms will apply from the date stated. We will endeavour to provide you with reasonable notice of any major changes. Your continued use of the Services after changes take effect constitutes acceptance of the updated terms.
2. Who we are and how to contact us
2.1. We are European Listings Ltd, a company registered in England and Wales with company number 16938842 and registered office at 3rd Floor 86-90 Paul Street, London, United Kingdom, EC2A 4NE.
2.2. You can contact us by email at hello@europeanlistings.com. If we need to contact you, we will do so by email using the contact details associated with your account or listed in your query.
3. Eligibility and account registration
3.1. You must be at least eighteen (18) years old and have the legal capacity to enter into a binding contract to use our Services and pay for access to the Subscription Services. If you create an account on our Website or App or pay for access to the Subscription Services (“Account”), it is your responsibility to provide accurate, current and complete information and keep it updated. We are not responsible for any loss, delay, non-delivery or miscommunication arising from inaccurate or outdated information supplied by you, and you shall have no entitlement to any refund, credit or chargeback, nor any right to dispute fees or charges, as a result of such errors.
3.2. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your Account. You must notify us promptly at hello@europeanlistings.com if you suspect any unauthorised access to your Account.
3.3. We may refuse registration, suspend or close your Account at our discretion where we reasonably believe there has been a breach of these Terms or for security, legal or regulatory reasons.
4. User Obligations and Acceptable Use
4.1. You agree to use our Services only for lawful purposes and in accordance with these Terms. In particular, you must not:
4.1.1. infringe any applicable law or regulation, or the rights of any person, including, without limitation, intellectual property, privacy or confidentiality rights;
4.1.2. upload, post, transmit or otherwise make available any content that is unlawful, defamatory, obscene, offensive, misleading or harmful;
4.1.3. access, use or attempt to access or use another user’s account without permission;
4.1.4. and must not allow any third party to, copy, scrape, crawl, mine, harvest, index, cache, reproduce, frame, mirror, download, export, aggregate or otherwise access or extract any data, content, information, metadata or materials from the Services, except as expressly permitted in these Terms or by applicable law;
4.1.5. interfere with or disrupt the operation of the Services or any related networks or systems, including, without limitation, by introducing viruses, malware or other harmful code;
4.1.6. circumvent, disable, or interfere with security-related features or usage limits;
4.1.7. reverse-engineer, decompile, or disassemble any part of the Services except to the extent that such restriction is prohibited by law;
4.1.8. use the Services for any commercial purpose not expressly permitted by us, including, without limitation, reselling, sublicensing or making the Services available to third parties; and
4.1.9. provide false, inaccurate or misleading information in connection with the Services, including, without limitation, when making enquiries, interacting with the Services or linking to the Services.
4.2. We may remove or disable content that breaches these Terms and may report unlawful conduct to law enforcement where we consider it appropriate to do so.
5. Consumer protections and your legal rights
5.1. Where you act as a consumer, you have rights under the Consumer Rights Act 2015 and other applicable consumer protection laws. These Terms do not limit or alter those rights. Under the Consumer Rights Act, services must be provided with reasonable care and skill and digital content must be of satisfactory quality, fit for purpose, and as described. If we fail to meet these standards, we are responsible for any foreseeable loss or damage resulting from our breach or failure to exercise reasonable care and skill, subject to the limitations outlined below. You are a consumer if you are an individual acting for purposes wholly or mainly outside of your trade, business, craft or profession.
5.2. If you pay for access to the Subscription Services, you may have a legal right to cancel within fourteen (14) days of purchase without giving any reason, subject to the cooling-off provisions in section 7 below.
6. The Services
6.1. The Services include content, tools and resources, such as search functionality, saved items, budget calculators, revenue forecasts, enquiry tools and integrations with, or information about, third-party providers, websites or services. We may update, modify or remove any part of the Services from time to time, and you acknowledge that the content made available, advertised or promoted through the Services, including without limitation property stock, availability and pricing is subject to change at any time.
6.2 The Services may include sponsored content, paid partnerships, or promotional material from third-party brands or advertisers. Such content will be clearly identified at the point it appears (for example, with labels such as "Sponsored", "Ad", "Paid partnership" or similar). The inclusion of sponsored content does not constitute our endorsement of any third-party product, service or brand. Any engagement with sponsored content or the third parties featured therein is at your own discretion and risk, and is subject to section 6.3.
6.3. Where the Services advertise, promote or enable you to identify or contact third parties (including, without limitation, agents, owners or developers), we act solely as a platform provider and do not act as an agent for you or any third party or use third party products or services. Any interaction, transaction or agreement with a third party is solely between you and the relevant third party. We make no representations and accept no responsibility in relation to any third party (including, without limitation, in respect of their conduct, information, services, availability or responses). Your dealings with third parties are governed by the applicable third-party terms and/or other agreed terms between you and that third party.
6.4. All tools, guidance and content made available through the Services are provided for general information purposes only and are not intended to constitute advice on which you should rely. You should obtain appropriate professional or specialist advice before taking, or refraining from taking, any action based on information available through the Services.
6.5. Property information, availability, pricing and descriptions displayed on or accessible through the Services are provided for general information purposes only and may change without notice. We do not verify third-party information and do not guarantee its accuracy, completeness or availability, or that any enquiry submitted through the Services will receive a response. You should verify information directly with the relevant agent, seller or provider and obtain independent professional advice where appropriate.
6.6. Where the Services include AI-enabled tools or AI-generated outputs, these are provided for general information purposes only. We do not guarantee that any AI output will be accurate, complete, up to date or suitable for your individual circumstances, and you should not rely on AI outputs as a substitute for professional advice or your own judgment.
6.7. We do not guarantee that the Services will always be available or uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of the Services for business, operational, security or legal reasons. Where reasonably practicable, we will try to give reasonable notice of any planned maintenance or material changes.
6.8. Where the Services include content delivered by email, including newsletters, we are not responsible for any failure or delay in delivery caused by factors outside our reasonable control, including, without limitation, your email provider's spam or junk filters, full inboxes, server issues, or other technical limitations of your email service. It is your responsibility to ensure that emails from our domain are not blocked or filtered, and to check your spam or junk folders regularly. We do not guarantee that emails will be delivered to your inbox.
7. Subscription Services
7.1. The following terms apply to our Subscription Services:
7.1.1. Subscription tiers and access. The subscription tiers available, the features included with each tier, and your access rights are as described on our Website and App at the time you subscribe. These may change from time to time.
7.1.2. Subscription term and renewal. Subscriptions are offered on a monthly or annual basis. Your subscription starts on the date of purchase and continues for the applicable subscription period. Subscriptions renew automatically at the end of each subscription period for the same duration, unless you cancel before the renewal date in accordance with these terms. Where required by law, we will notify you in advance of any changes to pricing or key subscription terms before renewal. You can manage or cancel your subscription through your account settings or by contacting us at hello@europeanlistings.com.
7.1.3. Pricing. The price for each subscription tier is as stated on our Website and App at the time of purchase, plus VAT where applicable. Monthly subscriptions are charged on a recurring monthly basis, and annual subscriptions are charged in full at the start of each annual subscription period. We may change subscription prices for new subscriptions or on renewal from time to time. Where required by law, we will notify you in advance of any price changes affecting your subscription and give you the option to cancel before the revised price is charged.
7.1.4. Payment. Subscription fees are payable in advance using the payment methods made available on the Website and App. By providing your payment details, you authorise us and our payment processors to charge the applicable subscription fees and any relevant taxes in accordance with your chosen subscription term (monthly or annual). If a payment is unsuccessful, we may suspend access to the Subscription Services until payment is received.
7.1.5. Cooling-off rights. If you are a consumer in the UK or EEA and purchase a subscription online, you have the right to cancel within fourteen (14) days from the date of purchase and receive a refund. However, if you request access to, or begin using, the Subscription Services during the cooling-off period, you agree that supply may begin immediately. In this case, you acknowledge that you may lose your right to cancel once you access the Subscription Services, or that you may be required to pay a proportionate amount for the period of use prior to cancellation, as applicable under law. To exercise your right to cancel during the cooling-off period, please contact us at hello@europeanlistings.com with your order details.
7.1.6. Cancellation. You may cancel your subscription at any time by giving at least seven (7) days’ notice before the start of your next billing period, in which case cancellation will take effect at the end of your current billing period. Unless you have a statutory right to a refund or we expressly state otherwise, subscription fees already paid are non-refundable, and you will continue to have access to the Subscription Services until the end of the paid period.
7.1.7. Refunds. To receive a refund, you must submit a valid refund request in accordance with these terms. Cancelling a subscription does not, alone, constitute a refund request. Any refund request must include relevant order details (including the order reference and date of purchase) and an explicit statement that a refund is being requested. We will provide refunds where required by law, including, without limitation, where you cancel within the applicable cooling-off period or where services are not supplied with reasonable care and skill. In all other cases, refunds are provided at our discretion.
8. Data protection
8.1. When you make an enquiry, create an account, pay to access the Subscription Services or otherwise use the Services, we will process your personal data as necessary to provide and operate the Services, manage your account, process payments, communicate with you, prevent fraud and comply with our legal and regulatory obligations.
8.2. Further information about how we collect, use and share personal data including our use of cookies and analytics, marketing preferences, international data transfers, and your data protection rights, is set out in our Privacy Policy and Cookies Policy, which are incorporated into these terms by reference and are available at https://europeanlistings.com/info/privacy-policy and https://europeanlistings.com/info/cookies.
9. Intellectual Property
9.1. All copyright and other intellectual property rights in and to the Website, App and Subscription Services (including, without limitation, database rights, trademarks, service marks, trading names, text, graphics, code, software, files, links and other content) are owned by us or our licensors. Our logos, trademarks and service marks may not be copied, reproduced or used without our prior written consent. All rights are reserved.
9.2. All images relating to properties made available on the Website, App, Subscription Services, social media channels, newsletters, or other marketing materials belong to and are the copyright of the relevant agents, platforms or photographers from which we license them. You must not copy, download, adapt, reproduce, publish, communicate, make available or distribute any such images except to the extent expressly authorised by the relevant rights holder.
9.3. All images relating to properties made available on the Website, App and Subscriptions Service belong to and are the copyright of, the relevant agents or platforms from which we license them. You must not copy, download, adapt, reproduce, publish, communicate, make available or distribute any such images except to the extent expressly authorised by the relevant rights holder.
9.4. Consumers. If you are a consumer, subject to section 4, you may use and access content made available through the Website, App or Subscription Services solely for your personal use of the Services, where we provide the functionality allowing you to do so. You must not otherwise copy, reproduce, distribute, transmit, modify, adapt, republish, store (in whole or in part), frame, pass off, commercially exploit or link to any content from the Website, App or Subscription Services without our prior written consent.
9.5. Business users. If you are using the Services in the course of business, and subject to section 4, you must not copy, reproduce, distribute, transmit, modify, adapt, republish, store (in whole or in part), frame, pass off, commercially exploit, or link to any content from the Website, App or Subscription Services without our prior written consent.
10. Suspension and termination
10.1. We may suspend or terminate your Account, Subscription Services or access to the Services in general with immediate effect if you breach these Terms, if we reasonably suspect fraudulent or unlawful activity, if payment of any fees is overdue, or where required to do so by law or regulation. We may also suspend or terminate all or part of the Services for business or operational reasons, giving reasonable notice where practicable.
10.2. You may close your Account at any time or terminate the Subscription Services by giving at least seven (7) days’ notice before the start of your next billing period, in accordance with these Terms. Termination will not entitle you to a refund of fees already paid unless required by law or expressly stated otherwise in these Terms. Upon termination, your right to use the Subscription Services will end, and we may delete or disable access to your content, subject to any legal obligations to retain personal data.
11. Confidentiality
11.1. Each party must keep confidential any non-public information disclosed by the other party that is marked as confidential or that a reasonable person would understand to be confidential, including, without limitation, business, technical and financial information. The receiving party may use such information only to perform its obligations or exercise its rights under these Terms and must protect it using reasonable care.
11.2. This obligation does not apply to information that: (a) is or becomes public through no fault of the receiving party; (b) is independently developed by the receiving party; or (c) must be disclosed by law or a competent authority, provided that the receiving party gives prompt notice to the other party where lawful to do so.
12. Limitation of liability
12.1. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.
12.2. Subject to section 12.1, we will not be responsible for losses arising from your use of any third-party products or services, or from any links to third-party websites, applications or platforms made available through the Services. Any such use is subject to the relevant third party’s terms and conditions.
12.3. Subject to section 12.1, if you are a consumer, we supply the Services for domestic and private use only. We do not exclude or limit our liability to you for losses that are reasonably foreseeable and arise as a result of our breach of these Terms or our failure to use reasonable care and skill. However, we will not be liable for any loss arising from your use of the Services for commercial, business or professional purposes.
12.4. Subject to section 12.1, and to the extent permitted by law, if you are a business: 12.4.1. we will not be liable for any:
(a) loss of profits, sales, business or revenue;
(b) loss of business opportunity, goodwill or reputation;
(c) business interruption;
(d) loss of anticipated savings;
(e) loss or corruption of data; and/or
(f) indirect or consequential loss; and
12.4.2. our total aggregate liability to you arising out of or in connection with the Services and these Terms (whether in contract, tort (including negligence), breach of statutory duty or otherwise) shall be limited to the greater of £1,000 and the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.
13. Indemnity
13.1. If you use the Services in the course of business, you agree to indemnify us against any losses, liabilities, damages and reasonable costs (including reasonable legal fees) arising out of or in connection with:
13.1.1. your breach of these Terms;
13.1.2. your misuse of the Services; and/or
13.1.3. any content or information you submit or otherwise provide through or in connection with the Services that infringes the rights of a third party or breaches applicable law.
14. Complaints and dispute resolution
14.1. If you have a complaint, please contact us at hello@europeanlistings.com with details of your concern. We will acknowledge receipt of your complaint and aim to resolve it promptly and fairly.
14.2. Nothing in this section affects your statutory rights or your right to bring proceedings before the courts of England and Wales.
15. General
15.1. Governing law and jurisdiction. These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in the courts of your place of residence.
15.2. Severance. If any provision is held to be invalid or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and if not possible, it shall be deemed deleted without affecting the validity of the remaining provisions.
15.3. Assignment. You may not assign, transfer or otherwise deal with any of your rights or obligations under these Terms without our prior written consent.
15.4. Waiver. A failure or delay by either party to exercise or enforce any right or provision under these Terms shall not constitute a waiver of that right or provision, nor prevent its future exercise or enforcement.
15.5. Entire agreement. These Terms, together with the Privacy Policy, Cookies Policy and any subscription-specific terms referenced at the time of purchase, constitute the entire agreement between you and us in relation to the Services and supersede all prior or contemporaneous agreements, representations or understandings.
15.6. Notices. Any formal notice to us must be sent to hello@europeanlistings.com. We may give notices to you using the contact details associated with your account or by other reasonable means.
15.7. Third-party rights. No person other than you and us shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.
15.8. No partnership or agency. Nothing in these Terms creates a partnership, joint venture or agency relationship between you and us, and you do not have authority to bind us in any way.
15.9. Survival. Any provision of these Terms which by its nature is intended to survive termination shall continue in effect.
Last update: 18 February 2026
