BackEuropean Listings

    Privacy Policy

    Last updated: 5 September 2026

    1. Who we are

    For the purpose of this Privacy Policy, “you” or “your” means any end user accessing or receiving our digital services, which include our Website, App or Subscription Services (as defined below), and “we”, “us”, “our” or “European Listings” means European Listings Ltd, company number 16938842 with our registered office address at 3rd Floor 86-90 Paul Street, London, United Kingdom, EC2A 4NE.

    2. How we Process Personal Data

    This Privacy Policy, together with any other documents referred to in it, aims to give you information on how and the basis any personal data that we collect from you, or that you provide to us will be processed by us. This Privacy Policy also sets out how you can instruct us if you prefer to limit the use of that personal data, and the procedures that we have in place to safeguard your privacy.

    Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we collect, use and protect it.

    By using or accessing our website, europeanlistings.com (“Website”), app.europeanlistings.com mobile application (“App”) or any services, features or content that are provided when you pay for access our subscription offering (“Subscription Services”) (together, the “Services”), or communicating with us, you understand and agree that we will collect and process your personal data in accordance with this Privacy Policy. If you do not agree with this Privacy Policy you must not access or use the Services or submit information to us through or in connection with the Services.

    The Services are not intended for children and we do not knowingly collect data relating to children.

    Controller

    For the purpose of applicable data protection laws, we will be regarded as an independent data controller of your personal data when we collect your personal data through the Services.

    3. Contact us

    For questions, complaints or requesting further information from us on data protection and privacy, any requests concerning your personal data or where you’ve identified a risk to our processing of personal data, please write to hello@europeanlistings.com.

    4. Types of Personal Data we may collect about you

    Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer the following types of personal data about you:

    • Identity Data: your full name, organisation and job role/title;
    • Contact Data: your contact address, email address and telephone number;
    • Financial Data: bank account and payment card details;
    • Transaction Data: details about payments to and from you and other details of products and services you have purchased from us;
    • Profile Data: your username and password, Subscription Service purchases, your interests, preferences, feedback and survey responses; including property preferences such as budget ranges, preferred countries or regions, property types, and other criteria you provide to help us personalise the Services;
    • Marketing Data: your preferences in regards to receiving marketing information and communication from us, and your communication preferences;
    • Technical Data: internet protocol (IP) address, login data, browser type and version, device type, time zone setting, browser plug-in type and versions, operating system and other technology on the devices you use to access the Services, preferred language, and access times; and
    • Usage Data: information on how you interact with and use the Services.

    We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific feature of our Website or App to analyse general trends as to how users are interacting with the Services, to help improve our service offering.

    5. How we collect your personal data

    We use different methods to collect data from and about you including through:

    • Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by email or otherwise. This includes personal data you provide when you:
      • pay to access our Subscription Service;
      • contact us for enquiries or information;
      • view, access and navigate the Services;
      • register interest in properties or related content featured on the Services;
      • participate in a marketing/sales promotions or online surveys;
      • request marketing materials; and/or
      • give us feedback or contact us.
    • Automated technologies or interactions. As you interact with the Services, we will automatically collect Technical Data and Usage Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookies policy https://europeanlistings.com/cookies for further details.
    • Third parties or publicly available sources. We may receive personal data about you from various third parties and publicly available information to which we have access.

    6. How we use your personal data

    Legal basis

    The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

    (a) Performance of a contract with you: where we need to perform the contract we are about to enter into or have entered into with you.

    (b) Legitimate interests: where it is necessary to conduct our business and pursue or legitimate interests (for example to enable us to give you the best and most secure customer experience) for and your interests and fundamental rights do not override those interests. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

    (c) Legal obligation: where we need to comply with a legal obligation to which we are subject.

    (d) Consent: we rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example for direct marketing or if you subscribe to an email newsletter.

    Purposes for which we will use your personal data

    We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

    Purposes for which we will use your personal data

    To register you as a new or prospective customer on our database. We use your Identity Data, Contact Data, Profile Data and Financial Data for this purpose. Our lawful basis is performance of a contract with you.

    To deliver the Services to you. We use your Identity Data, Contact Data, Profile Data and Marketing Data for this purpose. Our lawful basis is performance of a contract with you.

    To process online payments and manage payment data. We will use Stripe for this. We use your Identity Data, Contact Data and Financial Data for this purpose. Our lawful basis is performance of a contract with you.

    To provide app backend services and manage the user database. We will use Lovable Cloud (built on Supabase) for hosting, our database, authentication, file storage and server-side functions. We use your Identity Data, Contact Data, Profile Data, Marketing Data, Technical Data and Usage Data for this purpose. Our lawful bases are performance of a contract with you, and our legitimate interests in keeping our records updated, running our business, managing our relationship with you, and studying how customers use our products and services to develop them, grow our business and inform our marketing strategy.

    To communicate and manage our relationship with you, including to notify you about changes to our terms or this Privacy Policy. We send transactional emails (such as sign-in links, purchase confirmations and account notices) through the email delivery service built into our backend platform, and we use Customer.io and Manychat for ongoing messaging. Where you ask us to send property alerts by WhatsApp, we use Twilio to deliver those messages and to verify your phone number. We use your Identity Data, Contact Data, Financial Data, Profile Data and Marketing Data for this purpose. Our lawful bases are performance of a contract with you, compliance with a legal obligation, consent (for WhatsApp alerts), and our legitimate interests in keeping our records updated, running our business and managing our relationship with you.

    To provide you with customer service and support and respond to marketing material requests. We will use Customer.io and Slack (for internal notifications about enquiries) for this. We use your Identity Data, Contact Data, Profile Data, Marketing Data and Usage Data for this purpose. Our lawful bases are performance of a contract with you and our legitimate interests in keeping our records updated, running our business, managing our relationship with you, and studying how customers use our products and services to develop them, grow our business and inform our marketing strategy.

    To administer marketing campaigns, automated emails, track leads, and manage customer relationships. We will use Customer.io, Manychat, Instagram and Facebook (Meta) for this. We also use the Meta Pixel on our Website to measure how many people who see our advertising on Facebook and Instagram go on to subscribe, and the ChatGPT Ads pixel (OpenAI) to measure the same for our ads inside ChatGPT. Advertising cookies and pixels are only placed where you have consented to them, or where you have not opted out in regions that allow that — see our cookie policy. We use your Identity Data, Contact Data, Profile Data, Marketing Data, Technical Data and Usage Data for this purpose. Our lawful bases are consent (for advertising cookies and pixels), performance of a contract with you, and our legitimate interests in running our business and managing our relationship with you.

    To operate and protect our Website and App (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting data). We will use DataFast for privacy-friendly web analytics, Mapbox to display property maps, Airtable for our internal listing records, Google Sheets for internal reporting of enquiries and survey responses, and n8n for internal automations. We use your Identity Data, Contact Data, Profile Data, Marketing Data, Technical Data and Usage Data for this purpose. Our lawful bases are performance of a contract with you and our legitimate interests in keeping our records updated, running our business and managing our relationship with you.

    To provide AI-driven features and customer support automation. See section 7 (Our use of artificial intelligence) for a full description of how these features work and which providers we use. We use your Identity Data, Contact Data, Profile Data, Marketing Data, Technical Data and Usage Data for this purpose. Our lawful bases are performance of a contract with you (where an AI feature is part of the service you asked for) and our legitimate interests in studying how customers use our products and services to develop them, grow our business, inform our marketing strategy, define types of customers for our products and services, and keep our Website updated and relevant.

    Aggregated and anonymised data

    We may aggregate, de-identify or otherwise anonymise personal data we collect so that it no longer identifies or can be linked to any individual. We may use, share, license or sell such aggregated or anonymised data for any lawful business purpose, including market research, analytics, trend reporting and commercial insights. Because this data does not constitute personal data, it is not subject to the data protection rights set out in this Privacy Policy or to any opt-out or deletion requests.

    Direct marketing

    You will receive marketing communications from us if you have requested information from us or paid for access to our Subscription Services and you have not opted out of receiving the marketing.

    We may also analyse your Identity Data, Contact Data, Profile Data, Marketing Data, Technical Data and Usage Data to form a view as to which content, properties, services or offers may be of interest to you so that we can then send you relevant marketing communications.

    Third party marketing

    We will get your express consent before we share your personal data with any third party for their own direct marketing purposes. Where you request or consent to an introduction or contact with a third party (including, without limitation, an agent, owner or developer), we may share relevant enquiry details with third parties for that purpose.

    Opting out of marketing

    You can ask to stop sending you marketing communications at any time by using the unsubscribe link included in our marketing emails or by contacting us at hello@europeanlistings.com.

    If you opt out of receiving marketing communications, you will still receive non-marketing communications that are essential for administrative, legal or customer service purposes.

    7. Our use of artificial intelligence

    Artificial intelligence is a core part of how the Services work, so we want to be clear about what it does with your personal data.

    Where we use AI. We use AI models to: answer your questions about a property or a region in our chat and concierge features; write and structure descriptions of listings; translate and summarise listing information provided by agents and owners; suggest properties that match the preferences you give us; produce your personalised picks and match results; and help our team analyse aggregated product and market data internally.

    What the models receive. Depending on the feature, the model may receive the text of your messages, the property preferences you have given us (such as budget, countries, property type and must-haves), the listings you are viewing, and the listing content itself. We do not send your payment card details to AI providers, and we do not send more personal data than the feature needs.

    Which providers we use. AI features are delivered through the Lovable AI Gateway, which routes our requests to Google (Gemini models) and, for some features, OpenAI, Anthropic (Claude) or Perplexity. These providers act as processors on our behalf.

    Training. We do not sell your personal data and we do not permit our AI providers to use the content you send through the Services to train their general-purpose models.

    Accuracy and human oversight. AI output can be wrong or out of date. Property details, prices, legal, tax and immigration information produced or summarised by AI are for general guidance only and should always be verified with the seller, the agent or a qualified professional before you act on them.

    No automated decision-making with legal effect. We do not use AI or any other automated process to make decisions about you that produce legal effects or similarly significantly affect you. AI features rank and suggest properties and draft content; they do not decide whether you can use the Services, what you pay, or your eligibility for anything.

    Your choices. You can use the Services without using the AI chat features. If you would prefer us not to process your data for AI-driven personalisation, or you want an AI-generated output about you reviewed by a person, write to hello@europeanlistings.com.

    8. Disclosure of your Personal Data

    Your personal data may, for the purposes set out in this Privacy Policy, be disclosed for processing to:

    • our corporate group, including our related bodies corporate, subsidiaries, affiliates companies and divisions;
    • our employees and authorised personnel;
    • our subcontractors (listed below);
    • our service providers who may access your personal information when providing services to us;
    • third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them;
    • to any third party where such disclosure is required in order to enforce or apply any contracts we have in place, or to protect the rights, property, or safety of our company, our customers, our employees or contractors, or others but always in accordance with applicable laws; and/or
    • protect the rights, property or safety of European Listings, our customers, our employees, our contractors, or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk reduction.

    We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

    Subcontractors

    This list may be updated from time to time:

    • Stripe: Payment processing and subscription billing
    • Lovable Cloud (Supabase): App hosting, backend, user database, authentication, file storage and transactional email delivery
    • Customer.io: Marketing and lifecycle emails, CRM
    • Manychat: Message automations
    • Twilio: WhatsApp property alerts and phone number verification
    • Viktor: Web application building and interface tools
    • DataFast: Privacy-friendly website analytics
    • OpenAI: ChatGPT Ads conversion measurement pixel, and AI features
    • Meta (Facebook and Instagram): Advertising, Meta Pixel conversion measurement, and social channels
    • Lovable AI Gateway: Routing of our AI requests to model providers
    • Google: Gemini AI models, and Google Sheets for internal reporting
    • Anthropic (Claude): AI
    • Perplexity: AI research and market information
    • Mapbox: Maps on listing pages
    • Airtable: Internal listing records
    • Slack: Internal notifications about enquiries and sign-ups
    • n8n: Automations and operations

    9. International Transfers

    Whenever we transfer your personal data internationally to countries whose privacy laws do not offer an adequate, substantially similar or otherwise sufficient level of protection required under the applicable laws of England and Wales, we will ensure that a similar degree of protection is afforded by implementing appropriate safeguards. These may include:

    • entering into contractual agreements that impose strict data privacy and security obligations (e.g. the European Commission’s Standard Contractual Clauses or the International Data Transfer Addendum to the European Commission’s Standard Contractual Clauses). You may request a copy of these safeguards by contacting us at hello@europeanlistings.com;
    • applying technical and organisational security measures (such as encryption, access controls, and data minimisation protocols);
    • conducting data transfer risk assessments or legal evaluations, where required under applicable laws; and/or
    • relying on the explicit consent of the individual, where permitted or required under relevant law.

    10. Data Security

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

    In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

    However, please be aware that communications over the internet, such as e-mails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the internet.

    We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

    We believe that we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.

    11. Your rights in relation to your information

    You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Please write to hello@europeanlistings.com

    You have the following rights under data protection laws in relation to your personal data:

    • Access: you are entitled to be provided with a copy of the personal data we hold about you, and verify we are lawfully processing it.
    • Deletion: you have the right to ask us to delete personal information we hold about you though please bear in mind that we may need to keep all or part of your data for specific legal reasons, which will be notified to you, if applicable, at the time of your request.
    • Rectification: you are entitled to have any incomplete or inaccurate personal data corrected.
    • Withdraw consent: where we collect and/or process your personal data for which you have provided consent, you have the right to withdraw your consent in relation to such processing.
    • Restriction: under certain circumstances specified by data protection law, you have the right to request us to restrict the processing of your personal data, or we may restrict the processing of your data (e.g. if you claim your data is inaccurate, you object to the processing of your personal data and we are considering your request, if processing is unlawful and you oppose erasure and request restriction instead, etc.).
    • Object: you have the right to object to our processing of your personal data based on: (i) our legitimate interests or the performance of a task in the public interest; (ii) direct marketing (including profiling); (ii) processing for purposes of scientific/historical research and statistics. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
    • Portability: you have the right to request us to provide you with your personal data in a structured, commonly used and machine-readable form and to ask us to transmit the data directly to another organisation if this is technically feasible.

    Requests must be made in writing to hello@europeanlistings.com. Please provide us with your name and email address when making any such request, along with brief details of the information of which you would like a copy or which you would like to be corrected (this helps us to locate more readily your data).

    We may require proof of your identity before providing you with details of any personal data we may hold about you.

    We may only request a reasonable fee from you when your request is manifestly unfounded or excessive or repetitive or we receive a request to provide further copies of the same information.

    12. Cookies

    We use cookies to distinguish you from other users of the Website and App. This helps us to provide you with a good experience when you browse our Website and App and also allows us to improve our Website and App. For detailed information on these cookies, the way we use them and the purposes for which we use them, please see our cookies policy at https://europeanlistings.com/cookies.

    13. Where we store and process your information

    Personal information we collect may be stored and processed in the country where it was collected or in the countries where we operate. We take all reasonable steps to protect personal information, regardless of the country in which it is held.

    However, your information may be stored, processed, accessed, or used in countries whose privacy laws differ from and may offer less protection than those applicable in the jurisdiction where the personal data was collected. By using our services or providing your personal information, you acknowledge and consent to such international transfers and the associated processing and storage of your data in accordance with this privacy notice.

    14. Changes to this Privacy Policy

    We reserve the right to amend or modify this Privacy Policy and if we do so we will post the changes on our Website and App. It is your responsibility to check the Privacy Policy every time you submit information to us. Historic versions of this Privacy Policy can be obtained by contacting us.

    In the event the purposes for which we process personal information change, then we will contact you as soon as practicable to inform you of the change (and where appropriate to obtain your consent), where such notification relates to a new additional purpose for processing which is not compatible with, or similar to, the originally specified purposes.

    15. Use of your personal information submitted to other apps or websites

    The Services may include links to, or integrations with, third-party websites or services. We do not control and are not responsible for the content, availability, products or services of any third party. Your use of third-party services is governed by the relevant third party’s terms and privacy policies. We are not responsible for the privacy policies and practices of other apps or websites (such as social media plugins), even if you accessed the third party website or app using links from our Website, App or any other part of the Services.

    We recommend that you check the policy of each website or app you visit and contact the owner or operator of such website or app if you have concerns or questions.

    16. Data retention

    We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

    To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

    17. Complaints

    You have the right to make a complaint at any time to the relevant regulator for data protection issues in your jurisdiction (which, in the United Kingdom is the Information Commissioner’s Office). However, we would appreciate the chance to deal with your concerns before you approach them. Please contact us in the first instance by writing to hello@europeanlistings.com.

    Last update: 5 September 2026